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StepChase

Help and support

Clear steps for common questions.

Find practical guidance for StepChase on iPhone and Android.

Review Apple Health, Health Connect, syncing, invitations, privacy, and account help.

13 topics shown

Steps and health access

Connect steps and recover readable data.

Your health service has no readable stepsStepChase needs step access from Apple Health or Health Connect to show your activity.

Try this

  1. Open Profile & Settings.
  2. Choose Steps connection.
  3. Review step access in Apple Health or Health Connect.
  4. Allow step access if you want StepChase to read steps.
  5. Return to StepChase and reopen Me.

If you still need help: Your health service may contain no steps or limit readable history. Check it first, then contact support.

Available on iPhone and Android.

Refreshing steps

Understand refresh timing and background limits.

Steps are delayed or have not refreshedStepChase refreshes when the app opens and when your device allows background work.

Try this

  1. Open StepChase while connected to the internet.
  2. Leave Me open while StepChase checks your health service.
  3. Give Apple Health or Health Connect a moment to update.
  4. Confirm the latest steps in your health service.
  5. Return to StepChase and reopen Me.

If you still need help: Background refresh is best effort. Your device can delay it to protect battery life.

Available on iPhone and Android.

Sign in and session

Secure your profile and restore access.

Sign in again or restore a sessionSign in with the provider connected to your StepChase profile.

Try this

  1. Open Friends, Groups, or an invitation.
  2. Choose Sign in.
  3. Select your connected sign-in provider.
  4. Complete the provider prompt.
  5. Return to the requested StepChase screen.

If you still need help: StepChase checks access again after sign in. If access changed, it returns you to a safe screen.

Available on iPhone and Android.

Invitations

Open friend and group links safely.

An invitation link or QR code will not openOpen the original invitation on the device with StepChase installed.

Try this

  1. Open the original link or scan the QR code.
  2. Install StepChase if your device asks.
  3. Return to the original link after installation.
  4. Sign in when StepChase asks.
  5. Review the invitation before accepting it.

If you still need help: Links can expire or be revoked. Ask the sender for a new invitation if it is unavailable.

Available on iPhone and Android.

Friends and groups

Manage trusted connections and shared spaces.

Manage friends or groupsFriends and groups are private spaces with separate controls.

Try this

  1. Open Friends or Groups.
  2. Select the person or group you need.
  3. Open the available actions.
  4. Review the result before confirming.
  5. Return to the list and confirm the change.

If you still need help: Some actions depend on your group role. An owner may need to transfer ownership before leaving.

Available on iPhone and Android.

Leaderboard states

Read waiting, calibrating, and pending results.

A leaderboard says Waiting, Calibrating, or PendingThese labels explain incomplete data without changing a member's result.

Try this

  1. Check the selected Day, Week, or Month.
  2. Open Me and wait while your current data refreshes.
  3. Return to the leaderboard and read the affected label.
  4. Wait for another member's device to send its update.
  5. Check again later if the period is still pending.

If you still need help: Waiting means no current-day update. Calibrating needs more history. Pending results can change as data arrives.

Available on iPhone and Android.

Avatars

Update a profile or group image.

Change an avatarUse a clear image that follows the Community Guidelines.

Try this

  1. Open Profile & Settings or the group settings.
  2. Choose the avatar control.
  3. Pick an image from your device.
  4. Review the crop or preview.
  5. Save your change.

If you still need help: If the image does not save, check your connection and try a smaller image. Report harmful avatars from the related profile or group.

Available on iPhone and Android.

Privacy and safety

Control profile visibility and handle unsafe behavior.

Change privacy, block, or reportPrivacy controls limit what others can see. Blocking and reporting are separate actions.

Try this

  1. Open Profile & Settings to change your privacy.
  2. Open an eligible profile to block or report that person.
  3. Use the Group menu to report a group identity.
  4. Choose the fixed reason that fits.
  5. Confirm the action after reviewing it.

If you still need help: A report does not automatically block anyone. StepChase does not show report outcomes for another person.

Available on iPhone and Android.

Account deletion

Understand deletion before you start.

Delete your accountAccount deletion is permanent after you confirm it.

Try this

  1. Open Profile & Settings.
  2. Choose Delete account.
  3. Sign in again if StepChase asks.
  4. Transfer or close groups you own.
  5. Read the confirmation and confirm deletion.

If you still need help: Deletion has no grace period. Read the public account deletion page before confirming.

Available on iPhone and Android.

Notifications

Separate your preferences from device permission.

Notifications are not arrivingYour StepChase choices and device permission work separately.

Try this

  1. Open Profile & Settings.
  2. Choose Notifications.
  3. Turn on the types you want.
  4. Use Enable notifications when StepChase offers it.
  5. Open system Settings if device permission is off.

If you still need help: Daily reminders run on your device. Social and recap alerts also need sign-in and secure delivery.

Available on iPhone and Android.

Contact support

Review privacy-safe diagnostics before sharing them with support.

Prepare a support requestCopy privacy-safe diagnostics before contacting support.

Try this

  1. Open Profile & Settings.
  2. Choose Help & Support.
  3. Review the privacy-safe diagnostic summary.
  4. Copy diagnostics if you want to share it.
  5. Choose Contact support.

If you still need help: Diagnostics exclude steps, names, health records, tokens, screenshots, and logs. Email support if the issue continues.

Available on iPhone and Android.

Goals and progress

Set a daily goal and understand how it shapes progress.

Change a daily goalYour goal stays the same until you choose a new one.

Try this

  1. Open Profile & Settings.
  2. Choose Daily goal.
  3. Enter 3,000 steps or more.
  4. Review the new goal.
  5. Save the change.

If you still need help: A same-day change updates today. It applies to later days until you change it again.

Available on iPhone and Android.

Review Goal Progress and historyGoal Progress uses the saved goal for each date.

Try this

  1. Open Me.
  2. Choose Month.
  3. Review Goal Progress.
  4. Your first goal starts on the first day of your onboarding month.
  5. Dates in earlier months have no saved goal.

If you still need help: Changing today's goal does not rewrite earlier dates. Goal Progress stays uncapped above 100%.

Available on iPhone and Android.

Offline and reconnecting

Use safe saved data while StepChase reconnects.

Use Me while offlineMe can show steps and analytics already available on your device.

Try this

  1. Open Me.
  2. Review the steps and analytics already on your device.
  3. Reconnect to the internet when you can.
  4. Reopen Me so StepChase can refresh.

If you still need help: New data appears after your device reconnects and StepChase can refresh.

Available on iPhone and Android.