Delete your StepChase account

Start in the app

Open Profile & Settings, then choose Delete account.

StepChase asks you to sign in again before permanent deletion.

Deleting the app or signing out does not delete an account.

Resolve owned groups first

You must transfer ownership or close every active group you own. Deletion cannot continue while an active group needs an owner.

What happens after confirmation

StepChase begins permanent deletion and signs you out.

It ends social visibility, revokes sessions and invitations, and clears app-owned local data.

It deletes your profile, avatar, daily aggregates, goals, settings, achievements, titles, reactions, and sign-in identity.

It also removes social leaderboard records linked to your account.

Limited records that can remain

Safety reports can remain as private evidence for review.

Known account references are cleared from those reports.

A reported profile name becomes a generic deleted-member label, and its avatar reference is removed.

A private deletion receipt can remain for seven days to make retries safe.

What deletion does not remove

Deletion does not remove records stored in Apple Health or Health Connect.

You manage those records in the connected health service.

A downloadable data export is not currently available. You can request access to your information through the privacy request process.

Withdrawing Health access stops new Health reads through that permission. Turning off optional analytics stops future optional product events from that device; turn it off on each device you use. Neither action deletes your StepChase account.

If you cannot use the app

Use Support to request account deletion or help with the deletion process. Explain which account the request concerns. StepChase verifies identity and, if needed, authority to act for someone else before changing account data.

An email request does not immediately delete the account. Support will explain the next steps and any group-ownership or lawful retention limits.

Before you confirm

Deletion is irreversible and has no grace period. Read the Privacy Policy and Terms of Use before you continue.